categoryIcon The new digital workforce

Welcome to our digital workforce that gives you the opportunity to assist humans in performing your business processing, including rules-based, repetitive tasks and much more. By employing our increasingly intelligent digital workforce, you will improve upon what people can do, become more effective at shaping better automated processes and tackling complex process opportunities. The net result is the liberation of your staff to better perform more valuable tasks – coupled with greater efficiencies and a reduced overall cost of process delivery.

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“When we set out we wanted to be quite innovative in the way we worked and use technologies to improve the customer experience. What we found was a lot of back office processes that not only caused delays for customers, but created a really poor experience. We’ve used Genfour to create not only speedier outcomes but also one that is consistent and creates a better customer experience.” – Andy Springall, Head of Customer Experience, Co-operative Energy.

Our digital workforce is best suited for automating processes that are found in your core operations – those currently performed by people today. Often the requirement is too tactical or immediate, to justify complicated and lengthy development by IT. We automate business processes quickly and cheaply – the economics are hugely compelling. While an onshore FTE costing $50K (total cost) can be replaced by an offshore FTE for $20K, a digital worker can perform the same function for $5K or less – without the drawbacks of managing and training offshore labour.

As a typical rules-based process can be 70%-80% automated, this means you can now operate onshore, at a lower cost point than offshore. Your business operations can maintain absolute control of the throughput – without the reliance on an offshore or outsource partner. Digital workers are also 100% accurate and the process exceptions – those that require judgment or a skilled eye – can be referred to your experienced staff – ensuring they now deal solely with more interesting tasks.

Our digital workforce takes just weeks to implement and just a few months to pay-back. It can be rapidly scaled up or shut down – as required. It doesn’t replace existing systems, it’s non-invasive, processes don’t need to be re-engineered and it works with any system – on almost any platform. Finally, you pay as you go – and only when your digital workers are in production delivering you benefit.

“I spent 10 years in the BPO sector and the BPO sectors remit is we can do it better and most cost effective. This now is a real alternative to BPO that gives you the same results, better cost savings and higher quality” – Mike Minahan, Director of Sales & Service, RAC.

In summary, our digital workers will:

  • Rapidly deliver the next wave of productivity improvement to your business processing operations
  • Supply processing capacity to meet demand that is spiky or cyclical in nature, such as a high volume of applications for a product at a certain time of year, or to support a product launch
  • Build a bridgehead to automate work for a short to medium term requirement, for example prior to deployment of a strategic application, or for processing work with a finite duration
  • Respond quickly to fiscal or regulatory change that demands additional manual processing.

Examples of processes automated
Our digital workforce can cater for the increased focus on all parts of the back, middle and front office. We specialise in automation of rules based processes that can be found in almost any organisation, but especially those with large volumes of transactional data from multiple sources. They can be found in amongst teams and individuals that:

  • Use structured, repeatable, computer based tasks
  • Do searching, collating or updating information
  • Access one or more systems to complete a process
  • Perform simple or complex decisions and algorithms.

DOWNLOAD: Genfour’s five step guide to building a compelling business case for Robotic Process Automation

Genfour - business case for Robotic Process Automation

Examples of processes automated

The role of robotic process automation is expanding, with an increased focus on all parts of the back, middle and front office. Genfour specialises in automation of rules based processes that can be found in almost any organisation, but especially those with large volumes of transactional data from multiple sources. They can be found in amongst teams and individuals that:-

  • Use structured, repeatable, computer based tasks
  • Do searching, collating or updating information
  • Access one or more systems to complete a process
  • Perform simple or complex decisions and algorithms.

Our approach can address all, or part of an end to end Business Process, including:-

  • Workflow enabled interaction with humans
  • Skilled tasks such as approvals, reconciliations and auditing
  • Link into operational excellence projects and workflow systems

Some examples of processes Genfour has automated include:-

Inputting / updating details e.g.:

  • Change of Addresses
  • Change of name
  • Change of policy type
  • Change of Bank details
  • Change of payment method
  • Salary changes
  • Attendance / absence data
  • Changes to policies
  • Payroll inputs

Organisational management changes

  • Position change
  • Positional approval level changes
  • Reporting structure changes
  • Reconciliation processes
  • Checking processes
  • Performing system checks
  • Generating / issuing payments
  • Closing policies e.g. maturities / close of accounts
  • Password resets
  • Complaint acknowledgements
  • Creating call back requests

Work allocation (Linking with existing workflow tools)

  • New Business processing
  • Data migration

Work allocation (Linking with existing workflow tools)

  • New Business processing
  • Data migration