Jane Youdell
Jane Youdell

I have worked in the financial services industry for the last 15 years, most recently within the BPO sector for Capita Life and Pensions, leading major back office transformation projects and within the sales and transition team.

I am a qualified Six Sigma practitioner and have led a number of projects focusing on Lean and / or Six Sigma methodologies to deliver back office transformation, including; stabilising / improving SLA performance, enhanced customer experiences, process re-engineering, process standardisation and performance management.

During my career I have had the opportunity to work with a number of large blue chip financial services organisations including, Zurich Financial Services, Co-Op, AXA, Prudential, MetLife and Friends Life and have had the opportunity to work in different European countries including; Spain, Ireland, Germany and Holland

I currently live in Cheltenham with my partner and in my spare time I enjoy music, travel, entertaining and reading.